How do I set up Zoom and use it in my platform?

Setting up Zoom is easy! By following these steps, you'll be able to integrate your Zoom account with your SkyPrep platform and use it to host remote training.


Initial Setup

To begin, click on Home, then Integrations.



Next, click on Add to SkyPrep in the Zoom tile.



Click on Connect your Zoom Account.



Next, sign into Zoom by entering your login credentials, then click on Sign In. Please keep in mind that you should be using the main Zoom account for this integration. This is the account through which all of the Zoom meeting will be hosted.



If linked successfully, you should see your information displayed on the next page.



Creating a Zoom meeting

To create a meeting in Zoom, click on Teaching, then on Courses, and finally click on the course that you want to add a meeting to.



In the Course Content tab, click on the Add Items to This Course drop-down menu and select Instructor-Led Training.



Fill in the form that appears, and make sure that Zoom is selected under Session type. Click Save once you're done.



Enrolling Users

Now that you have the Zoom meeting added, you can enrol users in the course to allow them to access the meeting. In the Users & Groups tab, click on the Enroll Users button and select the users you wish to add. Once done, click on Enroll Users at the bottom of the popup. 



User Registration

When a learner logs in, they will see a prompt at the top of the screen notifying them that they need to register for a session.



After clicking on Register Now, the learner will be able to see all available time slots, together with a Register button that allows them to sign up for the session. Once they sign up, they can enter the session as an attendee by clicking on the item in the course.



Launching the Session as an Admin

To begin the session, just click on Teaching, then on Instructor-Led Training. Use the dropdown menu to choose the course that contains the Zoom session you want to launch, then click on the play icon for the respective session.



Once you've clicked it, Zoom should open in a new tab. Accept the prompt if required, and the session will begin.





Uninstalling/Deauthorizing your Zoom Integration

To uninstall the integration through SkyPrep, click on Integrations, then on Configure beside Zoom.



Next, just click on Disconnect your Zoom Account.



Alternatively, you can deauthorize the integration through your Zoom marketplace. Once we have received the deauthorization request, we will follow the information that is passed in and the associated account will be removed with one hour. 




Receiving Support

If you require support, you can contact our support team Monday through Friday, from 10:00 - 6:00 EST.

To contact our support team, you can:

  1. Submit a ticket by clicking on Help Resources in the bottom-right corner of your platform and choosing the Ask Us A Question option.
  2. Send an email to
  3. Contact us via phone at 1 855 759 7737 if you are on the AdvancedPremium, or Enterprise plan. You will be prompted to enter your Support PIN which can be found by clicking on your name in the upper-right corner of the platform.

If you contact us via the first two methods, we will respond within one business day at most. However, you can expect a response within two hours under most circumstances.

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