Advice and answers from the SkyPrep Team

Search results for:Why are my emails going to Spam

Email Deliverability

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward… There are several reasons why emails our may be flagged as Spam, including: 1) When the recipient… While we can ensure that the emails are sent to the recipient, whether or not the recipient accepts the

Not Receiving Emails

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it… spam The email service that the learner is using has been set to only allow incoming emails from… email that you are trying to reach has been incorrectly entered The email has been flagged as

Course-Specific Emails

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course… To begin, click on the course that you want to add custom fields for and navigate to the Course Settings… Scroll down to Course Custom Messages and select the custom message you want to edit

Duplicate Emails for Users

Emails must be unique. Duplicate emails cannot be used in the platform… You can only use an email once per platform… If you have multiple platforms, such as with subplatforms, you can use the email once in each

Resending Course Completion Emails

Course completion emails are sent when a user successfully passes a course. If you need to one to be sent again, follow these steps… Use the Course Status dropdown to change the status to Not Started, then back to Passed… Simply navigate to the course in question and in the Learners tab, click on the Course Progress button

Sending Password Reset Emails

If a user has forgotten their password, you can send them a new randomly generated password via email… You can resend a password to a user by going to People, then Users… An email containing a link to set a new password will be sent to the user

Using Usernames to Log In Instead of Emails

If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps… Change the email column to notification_email and ensure the notification emails are correct for each… template to update existing users) to notification_email, and add a new column labelled username

Adding Users Without Their Emails

Emails are used for login purposes for the most part. If you need to add users without emails, follow this article on using a CSV file… Go back to SkyPrep, and click Choose File. Select the file you just edited, then click Open

Post-Purchase Flow

to either have them or their IT department whitelist emails that are being sent from your platform… the learner Course enrollment email is sent to the learner Once these steps are completed,… been flagged as spam The email service that the learner is using has been set to only allow incoming

How Do I Send Recurring Emails With Zapier?

Set up your API Key First, you’ll need to create an API key to use with Zapier… For the X’s after course_id, you need to enter the Course ID of the course you are creating the email… Note: If you want the emails sent out for all courses, simply omit the course_id portion: https://api.skyprep.io