Advice and answers from the SkyPrep Team

Search results for:What Do I Need Before Contacting Support

Contacting Support

You will need your Support Pin to connect via phone… and the course name(s) The steps that were taken when the issue occurred (the page you were on before… what you were doing, etc.)

Deleting Groups

If you need to remove groups from your platform, this article covers what you need to do… To delete a group, all you need to do is click on Users & Groups then on Groups

Adding Administrators

If you need to add an Administrator to your platform, you can do so in the Users page. This article contains a quick summary of what to do

Bulk Uploading of Assessment Questions

If you prefer to work in a CSV file and upload questions in bulk, this article covers what you'll need to do… The question and correct answer columns do not need to be filled in… The Question field determines what the question says

What is Workflow Automation and What Can I Do With It?

our current Premium and Enterprise plans, Workflow Automation is a feature that allows you to specify what

Setting Up Terms & Conditions

You can enable a Terms and Condition message that users need to accept before signing in by following the steps shown in this article… All you need to do is click on Home, then Customization

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager… If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager

Submitting Support Requests

In order to ensure we are able to provide you with the best support possible, there are several things we ask for when you submit a ticket… uploading a Bulk Upload template, or the SCORM package ZIP file if you need support for SCORM content… the users you're trying to add. 3) Any other relevant files, such as the CSV file if you require support

Keynote Presentation Support

You will first need to export your Keynote presentation as a PowerPoint presentation before you can use… To do this, simply click File, and choose PowerPoint under the Export To option

Enforcing Module Viewing Sequence

If you want to enforce a specific order in which users need to view course modules, this article explains how you can do that