Advice and answers from the SkyPrep Team

Search results for:Can I use my own email server to send emails

Switching Email Servers

If you want to use your own server to send emails, you will have to provide us with SMTP details. Read this article for more information… If you want to use your own email server for the delivery of SkyPrep emails, just let us know at support… You will also need to provide us with the SMTP details for your email server, including the login information

How Do I Send Recurring Emails With Zapier?

You can now Test the finished Zap (this will send the email to the email address specified in the previous… Next, set the Action by selecting your email server, such as Gmail or Microsoft Outlook (use the search… Select GET, and Show all Options to view all the different placeholders you can use

Course-Specific Emails

You can use Course Custom Emails to set emails on a per-course basis instead of using the platform-wide Email Templates for every course… Once done, navigate to your Email Templates by clicking on Settings and then System Configuration… Course Notification Email, and the In Progress Course Notification Email

Sending Password Reset Emails

If a user has forgotten their password, you can send them a new randomly generated password via email… You can resend a password to a user by going to People, then Users… An email containing a link to set a new password will be sent to the user

Using a Custom Domain

If you don't want to use your default .skyprepapp.com domain, you can use your own by following these instructions… You can use SkyPrep with your own domain, but depending on whether you intend to host the LMS at the… You can use one of the two methods below: Using a wildcard-style CNAME If you allow wildcards,

Not Receiving Emails

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it… The email service that the learner is using has been set to only allow incoming emails from specific… To manually enable email notifications, click on Users and Groups then on Users

User-Chosen Passwords for New Accounts

You can modify the New Account Email to make users choose their own passwords before signing in for the first time… All you need to do is click on Customization, then on Email Templates… they will be taken to this page where they can set a new password

Setting Up SSL

While we provide complimentary SSL certificates, you can follow this guide if you want to use your own… You can email us at [email protected]

Using Usernames to Log In Instead of Emails

If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps… You will need to change the email column in the Bulk Upload template (you can also use the Bulk Update… In the notification_email column, you will enter the email that you want the user's emails to be sent

Duplicate Emails for Users

Emails must be unique. Duplicate emails cannot be used in the platform… You can only use an email once per platform… If you have multiple platforms, such as with subplatforms, you can use the email once in each