At SkyPrep, we pride ourselves on being the most user-friendly LMS there is for online training. From the initial onboarding process to the end result, our dedicated support staff will be with you the entire way, helping you create the learning platform that best fits your needs.
We offer an onboarding session for all new sign ups. In this session, you will be able to present any questions and inquiries you have. The product specialist will then create a road map for you to help you get up and running, as well as send you a recording of the session for you to reference in the future. And all of this comes at no cost to you. Unlike many of our competitors, we do not charge extra for the setup and implementation of your platform. We believe that good customer support is a key ingredient for client success and shouldn’t be hidden behind a wall of fees and surcharges.
This engaged onboarding, coupled with the ease-of-use of the platform, often has clients up and running in a matter of days. There is no wait time and no hurdles to jump through to get started with SkyPrep. It’s as easy as using drag-and-drop to add content to SkyPrep, creating an assessment using our built-in test creation tool, and adding users to your platform. You can even import users by the hundreds using our Excel spreadsheet template.
Our customer support doesn’t stop once you’ve settled in. Our platform has a built-in messaging feature that connects you directly with one of our product specialists who will be happy to assist you with any questions that you might have. Some plans also include telephone support where you will be able to speak with one of the product team members in our Toronto office.
Regardless of how great a product is, the user experience will suffer if customer support is lacking. This is why we pride ourselves on having the top-tier customer service, to the extent that SkyPrep won Gold in GetApp’s Summer Games for Learning Management Systems, a global ranking of the best SaaS companies in six different categories based on user reviews.
With the amount of trust that our clients have that we will keep their information and content safe, security is paramount at SkyPrep. We employ industry standard security practices including:
- Encryption and hashing of sensitive user data, including passwords.
- Hourly and daily snapshots of our databases and file storage
- Protection of security access tokens and keys
- Off-site backup of data
- Storage of credit card and payment data on PCI compliant servers
- TLS 1.2 encryption for data transfer across the Internet