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Advice and answers from the SkyPrep Team
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How am I charged user overage when on an annual plan
Active User Overage Charges
If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article.
What is an Active User?
Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.
Viewing Active User Totals
Keeping track of your active users is important to ensuring you don't exceed your allowed number and accrue overage charges.
Account Cancellation
If you need to cancel your account, you can follow the steps in this article. It explains the contact method and entire process.
Enroll a User in a Group When They Are Added
Enroll a User in a Course When They Are Added
Changing Your Plan
Changing your plan can be done from right within your platform's Account & Billing area, shown here.
User Roles
A quick breakdown of the different roles that are available in the platform.
User Permissions
Enroll a User in a Group When They Fail a Course