Advice and answers from the SkyPrep Team

Search results for:How do I change a user s email

Changing a User's Email

If you need to change a user's email, follow these steps. This will also change the username that they use to login to the platform… To change a user's email, you simply need to click on People then on Users, then click on the pencil… You will be able to edit their email in the Email field. After you're done, hit Update User

Setting a User as a Manager

This article covers the options available for changing a user's role to Manager… Use the Role drop-down menu to assign the user as a Manager… Once you have assigned the user to the role of a Manager, you can then proceed to select the specific

Sending Password Reset Emails

If a user has forgotten their password, you can send them a new randomly generated password via email… An email containing a link to set a new password will be sent to the user… You can resend a password to a user by going to People, then Users

Modifying Registration Form Fields

If you need to change the information that's collected when a user self-enrols, follow the steps in this article… For example, if you had a field labelled Company and a user entered SkyPrep, if you changed Company to… When a new user tries to register and you have custom fields enabled, they will need to enter the mandatory

User Permissions

To change a user's permission level, click on Settings, then on Members… If you wish to change a user’s permission level after they have joined the group, click on the menu button… User permissions are broken down into two levels — platform and group levels

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager… If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager

Bulk Updating Course Dates and Statuses

If you want to update course statuses or dates, you don't have to do it user-by-user. A CSV file can make changes to many users at once… If a user has not been enrolled in a course, leave these two columns blank, if they are enrolled but… You want to do this for every user, even if they are not enrolled in the course

User Roles

A quick breakdown of the different roles that are available in the platform… They can add and remove users, material and assessments, edit user information, change learner grades… Given how much power an admin has over a platform, it is extremely important that you only give admin

Email Deliverability

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward… user with a personal email like a Gmail account, emails are handled differently due to the volume of… They generally do a decent job at filtering through the incoming messages, but there may be some exceptions

Enroll a User in a Group When They Fail a Course

Select Enroll a User Into a User Group and click Continue. Test the connection or Continue… If you fail to pull in a sample, please ensure that the course has a user in it who has failed… In the User ID dropdown, scroll down to Use a Custom Value (advanced) and select it