Advice and answers from the SkyPrep Team

Search results for:How do I upgrade to a paid account

Upgrading To A Paid Plan

If you are currently on a trial of SkyPrep and would like to upgrade to a full, paid plan, just follow the steps in this article… From there, you will need to enter your payment information. Once that's done, you're good to go!… Simply click on Upgrade now in the top banner, choose the plan you want (either monthly or annual payment

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager… If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager

Account Cancellation

If you need to cancel your account, you can follow the steps in this article. It explains the contact method and entire process… You can cancel your account by calling 1 647 479 2134, Monday to Friday, 10:00 to 18:00 EST… As part of the process, you will be asked to provide a valid administrator's email in order to confirm

Account Sharing

An account login is only to be used by a single user… This means that each account login would need a different account email… It is against SkyPrep's policy to have multiple people share one account login

How Do I Send Recurring Emails With Zapier?

Select Schedule by Zapier as your Trigger (use the search bar to find the option) and choose how frequently… Note: If no data is found, make sure that there is a user that meets the requirements for the email to… Under Choose Account, you will need to enter the login credentials of the email address you want the

Integrating with Hibob

To obtain a Hibob User ID and Token, follow these steps: Create the Service User in your Hibob Account… Link your Hibob account to Merge… The first thing you will need to link your Hibob account is your User ID and Token

Integrating with Zoom Meetings

SkyPrep is directly integrated with Zoom. This article covers the process of linking your account & creating sessions in SkyPrep… Zoom account to use with time slot: Use this field to select which Zoom account the session will be created… Next, log into your Zoom account and navigate to your Account Settings page

Adding Material to a Folder

From here, click on the item that you wish to move… Click on the Edit Details tab and choose the new location using the Assign to Folder drop-down menu… You can also use the checkboxes beside each item to select individual items or every item with the uppermost

Using a CSV to Add Users to Groups

If you need to add multiple users to groups, you can use a CSV file to make the changes in bulk. This article shows you how… For example, if I wanted to enroll a user into Group 1, Group 2, and Group 3 at the same time, I would… If you want to add users into multiple groups simultaneously, it's just a matter of adding the groups

Adding Administrators

If you need to add an Administrator to your platform, you can do so in the Users page. This article contains a quick summary of what to do… Fill in their information and change the Role from Learner to Admin