Advice and answers from the SkyPrep Team

Search results for:How do I troubleshoot my learners problems

Enrolling Learners

There are several methods of adding learners to a course: through the Users page, the course page, the… Click on the Learners tab, then click on Enroll Users… Bulk Please refer to this article to learn how to enroll users in bulk

Unenrolling Learners

To unenroll a user, navigate to the course's Learners tab, find the user you want to unenroll, then click

Providing Assessment Feedback to Learners

Set what is shown to learners after they complete an assessment… Viewing Feedback If your learners want to view feedback for an assessment that they previously completed

Assigning New Material to Passed Learners

progress of a learner, simply navigate to the course that the learner is enrolled in and click on the Learners… All you need to do from here is use the Drop-Down Menu and change their Course Status to In Progress

Sky Chatbot

I Want to Search for Something: Learners can search for names of courses, modules, learning paths, and… My Upcoming Deadlines: Shows all courses with end dates within the next 14 days… My Upcoming Live Sessions: Shows all courses with instructor-led training or webinar sessions occurring

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager.

Learner-Downloadable Content

This article covers how to let Learners download content. Be default, content can only be viewed and cannot be downloaded by non-admins… Click on the specific content, navigate to the Edit Details tab, and check the Allow learners to download… this file box to let learners download content, or uncheck it to prevent them from downloading the file

Learner Dashboard Widgets

My Current Learning My Current Learning shows all of the training that a Learner is enrolled in… Learners can click on the Sync My Calendar button to add their SkyPrep calendar to their own external… Learners can easily swap between their Courses and Learning Paths, as well as change the view to either

Course Self-Enrollment

This article covers the different methods that learners can use to enrol themselves into courses… To do this, click on Training then on Courses… This is essentially a password that your learners will need to enter to successfully enroll themselves

Platform Self-Registration

Your platform can allow new learners to register themselves via the login page. This article covers how to enable the setting… In the Settings tab, just scroll down to Sign Up & Login and turn on Allow Learners to Self-Register… In the Settings tab, just scroll down to Sign Up & Login and turn on Allow Learners to Self-Register