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Advice and answers from the SkyPrep Team
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What types of payment do you accept
Accepted
Payment
Methods
We support a variety
of
payment
methods, all
of
which are listed here… We
accept
Visa, MasterCard, and AMEX for all plans… For Annual Plans, we also
accept
certified cheques, PayPal, ACH, and wire transfers
Adding Administrators
If
you
need to add an Administrator to your platform,
you
can
do
so in the Users page. This article contains a quick summary
of
what
to
do
Deleting Groups
If
you
need to remove groups from your platform, this article covers
what
you
need to
do
… To delete a group, all
you
need to
do
is click on Users & Groups then on Groups… Next, click on the group that
you
want to delete
Supported Course Module
Types
Courses can be created out
of
a variety
of
file
types
and modules. This article lists some
of
the more common formats we support…
You
can add everything that
you
can add to the Materials section, with the addition
of
Course Partitions
Bulk Uploading
of
Assessment Questions
If
you
prefer to work in a CSV file and upload questions in bulk, this article covers
what
you'll need to
do
… The Question field determines
what
the question says… Question-style determines the type
of
question
Setting Up Terms & Conditions
You
can enable a Terms and Condition message that users need to
accept
before signing in by following the steps shown in this article… All
you
need to
do
is click on Home, then Customization… Once
you
enter the message and click on Update Program Settings at the bottom
of
the page, your learners
Content Manager - Scheduling Instructor Led Training
Instructor Led Training includes both in-person training and webinar sessions. The process
of
creating both
types
is covered in this article… If
you
do
not choose one now, a random one will be generated… this is only used if
you
want your Learners to be able to
do
that themselves
What
is Workflow Automation and
What
Can I
Do
With It?
If
you
are on a plan that supports Workflow Automation,
you
can click here to access the Zapier integration… Available on our current Premium and Enterprise plans, Workflow Automation is a feature that allows
you
… to specify
what
actions occur when a trigger condition is met
Viewing
Your
Sales History
You
can quickly view your sales history and failed
payment
attempts in the Customization area. This article shows
you
exactly where to look… If
you
want to allow users access to the course before
payment
has gone through,
you
can always manually… If
you
want to see your incomplete sales, simply click on Unconfirmed & Incomplete Sales
Changing Credit Card Details
If
you
need to add a credit card or update an existing
payment
method, follow the steps in this article… On the next page, navigate to the Plan & Billing tab, then click on the Manage
Payment
Info button
