Advice and answers from the SkyPrep Team

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Changing Your Plan

Changing your plan can be done from right within your platform's Account & Billing area, shown here… Click on the Plan & Billing tab. Lastly, click on the Change Plan button

What is an Active User?

Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail… For users that are grandfathered on an older plan (pre-2020), the allowed number of Active Users is as… For our current plans, the number of Active Users depends on the number purchased during your initial

What is Workflow Automation and What Can I Do With It?

our current Premium and Enterprise plans, Workflow Automation is a feature that allows you to specify what… If you are on a plan that supports Workflow Automation, you can click here to access the Zapier integration

Adding Administrators

If you need to add an Administrator to your platform, you can do so in the Users page. This article contains a quick summary of what to do

Upgrading To A Paid Plan

If you are currently on a trial of SkyPrep and would like to upgrade to a full, paid plan, just follow the steps in this article… Simply click on Upgrade now in the top banner, choose the plan you want (either monthly or annual payment… and click Select Plan

Recurring Training

This article explains the process of setting up recurring courses in your platform, such as for annual compliance training… Commencement Date: The countdown begins when the user launches the course for the first time after they… For example, if you want your users to be reenrolled into the course 1 week prior to their certification

Active User Overage Charges

If you receive a User Overage charge ($5/user) while subscribed to an Annual Plan, your credit card will

Providing Assessment Feedback to Learners

Set what is shown to learners after they complete an assessment… Post assessment user feedback is a way for you to leave feedback for your users after they have finished… Viewing Feedback If your learners want to view feedback for an assessment that they previously completed

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager… If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager

Account Cancellation

Note: If you are on an annual plan, you cannot cancel until the year is over… Note: If you are on a trial plan, there is no need to cancel – you will not be subscribed or charged