Advice and answers from the SkyPrep Team

Search results for:How do I change my credit card details

Changing Credit Card Details

If you need to add a credit card or update an existing payment method, follow the steps in this article… Click on your profile badge in the upper-right corner, then on My Account

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager.

How Do I Send Recurring Emails With Zapier?

Select Schedule by Zapier as your Trigger (use the search bar to find the option) and choose how frequently

Changing Timezones

If your course dates do not match your own time zone, you can change it and convert all dates and times to match your own… When a learner logs into their platform, all they have to do is click their name at the top right and… click My Account

Modifying Individual Manager Permissions

If you want to change the permissions for one manager across the platform, the easiest way to do this is through their profile… Manager: Check off each permission that you want to assign to that Manager and then click Save changes

Security Features

Protection of security access tokens and keys Off-site backup of data Storage of credit… card and payment data on PCI compliant servers TLS 1.2 encryption for data transfer across the… Details about their security practices can be found here

Active User Overage Charges

If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article… If you receive a User Overage charge ($5/user) while subscribed to an Annual Plan, your credit card will

Changing a User's Email

If you need to change a user's email, follow these steps. This will also change the username that they use to login to the platform… To change a user's email, you simply need to click on People then on Users, then click on the pencil

Learner Dashboard Widgets

My Current Learning My Current Learning shows all of the training that a Learner is enrolled in… Clicking on the widget's Edit Button will open the Announcement Card Settings window where you can create… On the Admin side, the Edit button allows you to add, change, or remove the image

Email Deliverability

This article covers the most common reasons for emails not being received and details how to ensure they are received moving forward… They generally do a decent job at filtering through the incoming messages, but there may be some exceptions