Advice and answers from the SkyPrep Team

Search results for:What happens after the user purchases a course

Post-Purchase Flow

Several things happen after a user purchases a course. This article covers each step of the automated process, as well as potential issues… After a learner purchases a course, there are several things that happen: Stripe/PayPal will… is then created for the learner which is immediately enrolled in the course(s) User account information

Learner's Course Deadline Passed

This article explains what happens when a learner fails to pass a course by the deadline date… The default platform behavior for when a learner fails to complete a course by the deadline date, will… have them locked out of the course and unable to continue unless you follow the instructions shown here

Course Progress After Being Unenrolled.

A quick description of what happens to a learner's course progress and status when they are unenrolled from a course… If you unenroll a learner from a course, the learner's course progress will saved… If they are enrolled again in the future, they will continue where they left off

Enroll a User in a Course When They Fail a Course

If you fail to pull in a sample, please ensure that the course has a user in it who has failed… Use the Course ID dropdown to choose which course the user will be enrolled into… Select Enroll a User Into a Course and click Continue

Enroll a User in a Course When They Pass a Course

If you fail to pull in a sample, please ensure that the course has a user in it who has passed… Use the Course ID dropdown to choose which course the user will be enrolled into… Select Enroll a User Into a Course and click Continue

Viewing Your Sales History

You can quickly view your sales history and failed payment attempts in the Customization area. This article shows you exactly where to look… For example, a user could have forgotten to click on their enrollment email, PayPal might need to verify… If you want to allow users access to the course before payment has gone through, you can always manually

Enroll a User in a Course When They Are Added

Use the Course ID dropdown to choose which course the user will be enrolled into… If they were, remove the user from the course and try the test again… Select Enroll a User Into a Course and click Continue

Enroll a User in a Group When They Fail a Course

Choose the Course ID for the course that needs to be failed to trigger the action and click Continue… If you fail to pull in a sample, please ensure that the course has a user in it who has failed… Select Enroll a User Into a User Group and click Continue. Test the connection or Continue

Enroll a User in a Group When They Pass a Course

Use the Course ID dropdown to choose the course that needs to be passed to trigger the group enrollment… If you fail to pull in a sample, please ensure that the course has a user in it who has passed… Select Enroll a User Into a User Group and click Continue

Deleting a Course

Deleting a course will also delete all associated course history. This article explains the process of deleting a course if necessary… When you delete the course, the respective course history of all users will also be deleted… Next, just click on the button highlighted below to select the Delete Course option