Why am I getting an error when trying to view my PowerPoint/Video?

Uploading PowerPoints and Videos is a two-step process. You will get an error if you try to access them before both steps are completed.

1) The file needs to be uploaded from your computer to your platform. Depending on the size of the file, it might take a while due to upload due to internet speeds.

2) Once uploaded, they need to be converted into a web-friendly format before they can be used. Again, depending on the size of the file, this might take a while. 

We highly suggest that you add your PowerPoints and videos as early as possible to ensure that there is adequate time to complete the process. 


NOTE: If you are using custom font, please be aware that your slideshow might not display properly. If that is the case, you will need to send us a copy of the font file.

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