Advice and answers from the SkyPrep Team

Search results for:How do I disable a user

Disabling User Logins

Disabling user logins prevents users from being able to log in while maintaining all of their information and course history… Next, add a column titled login_status. To disable a user, set their value to disabled… Next, add a column titled login_status. To disable a user, set their value to disabled

Not Receiving Emails

If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it… The most common cause of this is that email notifications have been disabled for the user… From there, find the user in question and click on the Edit button

Post-Purchase Flow

Several things happen after a user purchases a course. This article covers each step of the automated process, as well as potential issues… After a learner purchases a course, there are several things that happen: Stripe/PayPal will… and an account is then created for the learner which is immediately enrolled in the course(s) User

Setting a User as a Manager

This article covers the options available for changing a user's role to Manager… Use the Role drop-down menu to assign the user as a Manager… Once you have assigned the user to the role of a Manager, you can then proceed to select the specific

Toggling Email Notifications in Bulk

Instead of going one-by-one through user profiles to enable or disable email notifications, you can use a CSV file to make bulk changes… The first thing you'll need to do is go click on People then on Users, then hit the Bulk User Management… Find the CSV file that you just downloaded, and use a file like Excel to open it

User Permissions

User permissions are broken down into two levels — platform and group levels… On a platform level, users are either Admins or Members… On a Group level, users can be either Viewers or Contributors

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager… If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager

User Roles

A quick breakdown of the different roles that are available in the platform… Given how much power an admin has over a platform, it is extremely important that you only give admin… Admin: The user role that has the most permissions

Bulk Updating Course Dates and Statuses

If you want to update course statuses or dates, you don't have to do it user-by-user. A CSV file can make changes to many users at once… If a user has not been enrolled in a course, leave these two columns blank, if they are enrolled but… You want to do this for every user, even if they are not enrolled in the course

Enroll a User in a Group When They Fail a Course

Select Enroll a User Into a User Group and click Continue. Test the connection or Continue… If you fail to pull in a sample, please ensure that the course has a user in it who has failed… In the User ID dropdown, scroll down to Use a Custom Value (advanced) and select it