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Advice and answers from the SkyPrep Team
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Is it possible to record the webinars and upload them as a file onto my platform
Content Manager - Adding Material
Material is the training content you upload — courses consist mostly of material and it's important to know how to add them, as shown here.
Changing the Default File Viewer
The default file viewer determines the service that is used to preview and show documents and content within your platform.
Uploading a Logo
The logo is found on the login screen and in the upper-left corner of the platform. This article explains how to change it.
Not Receiving Emails
If a user is not receiving emails from the platform, this article explains the most common reason and the steps needed to fix it.
Adding Users in Bulk
This article covers the process of using a CSV file to add multiple people at once into the platform.
Updating Users in Bulk
This article covers the process of using a CSV file to update multiple people at once in the platform.
Deleting Users in Bulk
This article covers the process of using a CSV file to delete multiple people at once from the platform.
SCORM Package Being Prepared
This article explains what the "This SCORM package is still being prepared. Please try again in a few minutes." message means.
Bulk Uploading of Assessment Questions
If you prefer to work in a CSV file and upload questions in bulk, this article covers what you'll need to do.
Uploading SCORM Packages
SCORM packages cannot be uploaded like normal material and they have an upload option specific to them. This article explains the process.