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Advice and answers from the SkyPrep Team
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When I try to log in to my platform I can only see the plans and their pricing Why
Troubleshooting
You can log in as a Learner to view their account from their perspective using the steps shown in this article if you need to troubleshoot.
Logging in using Windows Live
You can allow learners to log in using their Windows Live credentials by following these steps.
Using Usernames to Log In Instead of Emails
If you want to have users log in using a username that is different than the email they use to receive notifications, follow these steps.
Assigning User Managers
With an additional permission enabled, Group managers can oversee their members across the entire platform in every course/learning path.
Disabling User Logins
Disabling user logins prevents users from being able to log in while maintaining all of their information and course history.
How To Log Out/Force Logouts
This article explains how to log out manually as well as how to set a timer that will log users out after a set period of inactivity.
What is an Active User?
Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail.
Course & Group Managers and Their Permissions
This article covers the process of assigning managers to Groups and Courses, as well as setting their permission levels in each.
Logging in using Google Apps
You can allow learners to sign in using their Google Apps credentials by following the instructions in this article.
Changing Timezones
Timezones can be applied at both the platform level and the user level. Both are shown and explained here.