Advice and answers from the SkyPrep Team

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Enabling SSO for SkyPrep

SkyPrep supports several SSO methods: SAML using OneLogin, Okta, and Azure AD, Active Directory using ADFS, and a custom-built connector… Note: If using SSO to create user accounts, users will need to match your SkyPrep platform's allowed… Services Azure Active Directory Okta OneLogin Google Active Directory Connector SkyPrep

Syncing SkyPrep to Your Calendar

This dialogue may appear differently depending on what browser you are currently using… The browser used for this screenshot was Google Chrome… Again, this view might be different depending on the internet browser being used

Using SkyPrep Mobile

When you open the app for the first time, simply enter the email and password you use for your SkyPrep… If you are on an Android device, open the Play Store and search for SkyPrep and tap on SkyPrep LMS Training… account and use the drop-down menu to choose the correct SkyPrep domain. ​

SkyPrep on Different Devices

While most of our users use SkyPrep on their computers, our platform is fully responsive and will automatically… Ultrawide: Standard: Mobile: If you would rather use an app for mobile devices… we have native apps for both iOS and Android devices

Introduction to SkyPrep APIs

All API calls should be made with the prefix of api.skyprep.io rather than your SkyPrep domain… For example, the call should be made to https://api.skyprep.io/admin/api/test_connection not https://… Testing SkyPrep APIs

Integrating Zendesk with SkyPrep

Scroll down to Integrations, then click on Add to SKyPrep

SkyPrep Email IP Addresses

SkyPrep uses several different IP addresses when sending emails from the platform. This article lists the ones you should whitelist… you can add the following IPs / IP address ranges to your email whitelist as these are the IPs that SkyPrep

Setting up SSO using the SkyPrep API

If you want to use API calls to manage SSO instead of relying on a SSO provider, follow these instructions… You can either use daily login links (which work for the entire day, UTC time), time expiring links (… Note: We provide basic support for SSO through these articles, but we are unable to offer any further

SCORM 1.2 Troubleshooting Steps

If your SCORM package isn't working properly in SkyPrep, this article contains a list of troubleshooting items you can try… SkyPrep does not notify users if this is the case, so you will need to check your browser console for… Check your internet connection

Supported Internet Browsers

These are the internet browsers we suggest using. If you are experiencing issues using the platform, ensure your browser is supported… SkyPrep is tested with the browsers listed below: For admin pages, the following browsers are supported… We recommend that you always use the current version of a browser