Advice and answers from the SkyPrep Team

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Active User Overage Charges

If you go over your allowed Active Users in a month, you will be charged the overage fee as explained in this article… be charged at the end of the usage month… If you receive a User Overage charge ($5/user) while subscribed to an Annual Plan, your credit card will

What is Unity?

Unity is add-on to your SkyPrep platform that allows you to take content and leverage it in a social… items, but you're also providing an area for discussions and questions to organically form around the… Questions can also be marked as closed, with the top answer clearly marked and helping build your organization's

What is an Active User?

Our plans are based on active user totals rather than the total number of users in your platform. This article goes into more detail… When the next month of your billing cycle begins, the number of Active Users is reset… sign-up process and is not based on the current plan you're on

Accepted Payment Methods

We support a variety of payment methods, all of which are listed here

The Dashboard

Added This Month displays in chronological order the content that was added most recently to the Groups… you belong to, while Popular This Month shows the content that has been trending in your Groups… To the right, you'll see your Starred Groups

Providing Assessment Feedback to Learners

Set what is shown to learners after they complete an assessment… they simply need to click on the assessment from within the course, then click on the attempt… Adding Feedback to Questions To enter your feedback, simply click Edit on the question that you want

Scheduling Reports

Reports can be scheduled to be sent to Admins and Managers on a daily, weekly, or monthly basis. This article covers how to set them up… Monthly reports that are set to a day that does not exist in the month will be sent on the last possible… Now, you'll be able to choose how frequently the report is sent out, as well as who will receive it

Scheduling Reports

Reports can be scheduled to be sent to Admins and Managers on a daily, weekly, or monthly basis. This article covers how to set them up… Monthly reports that are set to a day that does not exist in the month will be sent on the last possible… Now, you'll be able to choose how frequently the report is sent out, as well as who will receive it

What is Workflow Automation and What Can I Do With It?

to specify what actions occur when a trigger condition is met… If you are on a plan that supports Workflow Automation, you can click here to access the Zapier integration… Available on our current Premium and Enterprise plans, Workflow Automation is a feature that allows you

Basic Reporting

If you want to quickly generate a report that doesn't require much customization, the Basic Reporting feature is what you should use… From there, you can use the drop down menus to specify exactly what kind of report you want to run… Reporting is a very robust feature that allows you to track multiple parameters about your users and