Advice and answers from the SkyPrep Team

Search results for:How can I change my plan

Changing Your Plan

Changing your plan can be done from right within your platform's Account & Billing area, shown here… Click on the Plan & Billing tab. Lastly, click on the Change Plan button… Click on your name on the top right of your page and go to My Account

Upgrading To A Paid Plan

If you are currently on a trial of SkyPrep and would like to upgrade to a full, paid plan, just follow the steps in this article… Simply click on Upgrade now in the top banner, choose the plan you want (either monthly or annual payment… and click Select Plan

Changing Languages

If the platform language doesn't match your own, you can change the interface's language by following these steps… From there, they can change Language to their language of choice… To change their platform language, they need click on their profile picture in the upper right corner

How do I create subplatforms?

If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager… If you are on the Premium or Enterprise plan and require a subplatform, please contact your account manager

Viewing Active User Totals

Keeping track of your active users is important to ensuring you don't exceed your allowed number and accrue overage charges… In the Plan & Billing tab, your Active Users Used number will show you how many unique users have signed… Click on your name at the top right and then on My Accounts

Changing Timezones

If your course dates do not match your own time zone, you can change it and convert all dates and times to match your own… learner logs into their platform, all they have to do is click their name at the top right and click My

Changing a User's Email

If you need to change a user's email, follow these steps. This will also change the username that they use to login to the platform… To change a user's email, you simply need to click on People then on Users, then click on the pencil… If you don't have this feature enabled on your platform, or if the Email field is not editable, you can

Changing Credit Card Details

Click on your profile badge in the upper-right corner, then on My Account… On the next page, navigate to the Plan & Billing tab, then click on the Manage Payment Info button

Changing Your Password

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it… Go to My Account. Click on the Account tab, and from there, click on the Change Password button

Changing Your Password

This article explains how to change your password after you have signed in. This is not for resetting your password if you've forgotten it… In the top right, click on the arrow beside your name and go to My Account… Click on the Account tab, and from there, click on the Change Password button